|Service||You can inquire about service problems such as product breakdown and repair.|
|Business Time||Monday to Friday : 9:00 ~ 18:00
Lunch time : 12:00 ~ 13:00
Weekends / holidays are closed.
KT&C Co., Ltd. carries out the following quality assurance according to its quality assurance policy.
|Pan / Tilt Cameras||2 years||Zoom Lens 1 year warranty|
|Modular Cameras||2 years||Zoom Lens 1 year warranty|
The service fee is the sum of the parts cost and the technical fee.
Service charge = spare parts cost + technical fee (Repairing rate applied) + travel expenses (*if required)
Parts cost is the price of parts when parts are replaced when the finished product is repaired, calculated according to service standards.
The technical fee is calculated by taking the time required for repairs, difficulty, etc., into consideration when paying for repairs, excluding parts costs.
Travel expenses are charged for a demand of business repairing and are charged regardless of the distance.
Fees are charged separately.