The service fee is the sum of the parts cost and the technical fee.

Service charge = spare parts cost + technical fee (Repairing rate applied) + travel expenses (*if required)

1.  Free Service

• 1) Failure or defect in normal use within the warranty period
• 2) If the same disorder occurs again in the same site during normal use within 2 months of repair
• 3) If we decide to provide free service in accordance with the company policy

2.  Paid Service

• 1) Products with out of warranty
• 2) Even within the guarantee period, the service charges may be charged in the following cases.
  • a. If a failure occurs due to carelessness by the user after installation (movement, dropping, impact, breakage of parts and products, inputting of foreign objects, unreasonable operation, setting errors, etc.)
  • b. In the event that a fault occurs due to a fault in the repair or replacement or due to the repair or replacement of parts without our prior consent
  • c. Failure due to natural disaster (fire, salt, gas damage, earthquake, flood, lightning, etc.)
  • d. Failure due to abnormal power supply and defective connection equipment
  • e. If the problem is caused by poorly installed installation company
  • f. When consumable parts (accessories, adapters, etc.) are out of service or damaged
• 3) Second repair service imposes repairing cost if it is caused by insufficient usage by customer.
• 4) If there is no label (product name and serial number) on the product
• 5) ETC
  • a. Service fees charged to consumers for paid services are classified as parts costs and technical fees and are subject to separate service management standards.
  • b. We will send a quotation to the consumer based on the prescribed form for the paid repair case, confirm the repair, repair it, and charge the fee.
  • c. Product reparied under out of warranty and w/o serial numbers are applied with 6 months of re-warranty period. (180 days) (based on date of shipment after reparing).
    - In the event of the same component failure as the previous one, the repair will be free of charge.
    - Products without serial label are shipped with internal serial numbers or labels managed separately.